We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
This Privacy Policy may change from time to time. To view the latest date of revision, see section 12.
We collect, use and are responsible for certain personal information about you. When we do so, we are subject to various laws.
1. Key Terms.
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | SUN SOURCE ENERGY |
| Personal information | Any information relating to an identified or identifiable individual |
| Service(s) | Activities, tasks, or work performed by SUN SOURCE ENERGY for a customer |
| Site | SUNSOURCEUSA.COM |
2. Personal Information We Collect About You.
We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
| Categories of Personal Information | Specific Types of Personal Information Collected |
| Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers) | – Your First and Last Name – Your Phone Number – Your Email – Your Address |
| IInformation that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | · Whether you rent or own your home. · Gender · Estimated Age Range |
| Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) | · Your residential electric utility bill · Whether you have filed for bankruptcy. |
| Biometric information | · None. |
| Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) | · Information collected through “cookies”. · Information collected through Pearl Diver. · Number of Site visits |
| Geolocation data | · Information collected through “cookies”. |
| Audio, electronic, visual, thermal, olfactory, or similar information | · None. |
| Professional or employment-related information | ·· Your employment history and current employment status information including job title, estimated income range, company contact information and basic company information. |
your solar activities, such as home ownership, home statistics, home energy usage or utility provider, or demographic information.
3. How Your Personal Information is Collected.
There are several ways that we may collect information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use). We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the Services, as well as information collected from other online or offline sources, including from third-party sources and from your installed solar system.
(a) Information You Provide to Us.
We collect most of this personal information directly from you—in person, by telephone, text or email, and/or via our website and applications. This occurs when you register or create an online account with us, purchase our products and services, communicate with us, sign up for newsletters, subscribe to our email list, when you enter promotions, or fill out a survey, visit and interact without website and/or social media accounts, or communicate with customer support. If you make a purchase from us, we collect the necessary payment details to process your payment, depending on the form of payment you choose. With your written permission, we may take photographs or film video content of your property to use in our marketing and promotional materials. If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.
(b) Information Automatically Collected.
Whenever you visit or interact with the Services, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as LeadID) to automatically or passively collect certain information about users of the Services and interactions with our emails and online advertisements.
We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Services, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Services.
We may collect information about your use of the Services, including the date and time you visit the Services, the content, areas, or pages of the Services that you visit, the website or app from which you navigated to the Services, the page or app you visit after leaving the Services, the amount of time you spend viewing or using the Services, the number of times you return to the Services, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the Services. For legal compliance purposes, we may also capture or record your interactions with the Site to confirm that your information was submitted to us through the Site.
We may use third party service providers to support our Site or Apps. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information. We may use third parties’ analytic and tracking tools, such as Google Analytics for Display Marketing, to better understand who is using the Services, how people are using the Services, and how to improve the effectiveness of the Services and their content, and to help us or those third parties serve more targeted advertising to you across the internet. These tools may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with the Services with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
(c) Other Methods of Collection
We may acquire information from other sources, including from publicly accessible sources (e.g., property records); directly from a third party (e.g., sanctions screening providers, credit reporting agencies, or customer due diligence providers), from a third party with your consent (e.g., your bank), from cookies on our website; and via our technology systems, including automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems. We may use third-party service providers to support our Services and perform other business processes on our behalf, including, without limitation, to perform credit checks and process credit card payments, and we may obtain information from these third parties. We may obtain information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly-observed data, such as online activity. We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the Services, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.
4. How and Why We Use Your Personal Information.
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.,: (A) to comply with our legal and regulatory obligations; (B) for the performance of our contract with you or to take steps at your request before entering into a contract; (C) for our legitimate interests or those of a third party; or (D) where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
| What we use your personal information for | Our reasons |
| To present our Services and their contents to you. To analyze, improve, operate, and maintain the Services, our programs, services, and other systems, and to develop new products and services. To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary. To assess the suitability of your home for a solar system. | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| To provide products and/or services to you. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To allow you to take certain actions related to your account, including, but not limited to, tracking the progress of your solar system installation, making and managing payments, viewing billing history, calculating your post-solar savings, reviewing and monitoring your solar production, managing your account and contact information, and viewing and downloading your solar system agreement. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To notify you about changes to our Services or any products or services we offer or provide through them. | For the performance of our contract with you or to take steps at your request before entering into a contract. |
| To prevent and detect fraud against you or Sun Source. | For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you |
| To provide you and other users with customized content, targeted offers, and advertising on the Services, or across other websites, mobile applications, social media or online services, or via direct mail, email, and/or telemarketing regarding offers, contests, events, news, programs, and other retail opportunities from us and/or selected third parties that we believe may be of interest to you. To determine the effectiveness of our marketing programs. To use your data in an aggregated non-specific format for analytical and demographic purposes. | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| Conducting checks to identify our customers and verify their identity | To comply with our legal and regulatory obligations |
| Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, e.g. policies covering security and internet use | For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations |
| Statistical analysis to help us manage our business, e.g. in relation to [our financial performance, customer base, product range or other efficiency measures] | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| Preventing unauthorized access and modifications to systems | For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations |
| Updating and enhancing customer records | For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products |
| Statutory returns | To comply with our legal and regulatory obligations |
| Ensuring safe working practices, staff administration and assessments | To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
| Marketing our services [and those of selected third parties] to: existing and former customers; third parties who have previously expressed an interest in our services; third parties with whom we have had no previous dealings. | For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers |
| Credit reference checks via external credit reference agencies | For our legitimate interests or those of a third party, i.e. to ensure our customers are likely to be able to pay for our products and services |
| External audits and quality checks, e.g. for ISO or Investors in People accreditation and the audit of our accounts | For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations |
| In any other way we may describe when you provide the information to us. | As may be provided to you at such time. |
The Services offer many ways to find, enjoy, and share content. Your activity in connection with the Services may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the Services. Any information you may disclose through the Services, in blogs, on message boards, in chat rooms, or on other public areas through the Services or other third-party websites, applications, or services that these Services may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
5. Promotional Communications; Unsubscribing from Marketing.
We may use your personal information to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We provide our customers, as well as individuals referred by our customers, with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service.
You have the right to opt out of receiving promotional communications at any time by: · Contacting us at [email protected];
· Using the “unsubscribe” link in emails or “STOP” number in tects
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
If you receive marketing communications from one or more of our affiliates or subsidiaries, you must opt out individually from each of the brands from which you are receiving brand-specific marketing communications.
Any third parties to whom we may disclose your information may have their own privacy policies which describe how they use and disclose your information, and your choices. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.
6. Internet Based Advertising
Certain parts of our Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.
We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity. This information is used to display advertisements for Sunrun on the Services or across other websites, mobile applications, social media or online services that you use.
We also may display interest-based ads through Facebook, Twitter, or other social media platforms or websites. This is done through the Facebook Custom Audiences, Twitter Tailor Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms. We do this only by sharing hashed information (which converts your email or phone number to a unique string of numbers and letters) that the social media platform then matches data against its own data for the limited purpose of serving advertisements (either directly to you or to other lookalike audiences). The matched and unmatched hashes are then deleted, and are not used for any other purpose.
Our system may not recognize “do not track” requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:
· To learn more about such interest-based advertising, and to opt out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/.
· To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://www.networkadvertising.org/choices/.
· To opt out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
· If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
· On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. Even if you opt out, you still may receive advertising from us that is not customized based on your Service or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.
7. Who We Share Your Personal Information With.
We routinely share personal information with:
· Our affiliates;
· Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses and delivery companies;
· Other third parties we use to help us run our business, such as marketing agencies or website hosts;
· Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
· Credit reporting agencies;
· Our insurers and brokers;
· Our banks;
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to accreditation and the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may disclose your information to enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes, or to protect the security of our Services, servers, network systems, and databases.
We may access and disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring, in the event that personal information is considered an asset of the company. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We do not monetize your information. It is unnecessary for you to exercise your rights within SB220, to opt out of the sale of your private information. This information will not be sold. We may share your information with our online and email advertisers or other third-party vendors we use who may provide cookies, pixel tags, web beacons, clear GIFs or other similar technologies for use on our Sites or other websites to manage and improve our online and email advertising campaigns.
We may share your information as described to you at the point of collection.
8. Where Your Personal Information is Held.
Information may be held at our offices and those of our affiliates, third party agencies, service providers, representatives and agents as described above (see above: “Who We Share Your Personal Information with”).
9. How Long Your Personal Information Will Be Kept.
We will keep your personal information while you have an account with us or while we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:
· To respond to any questions, complaints or claims made by you or on your behalf;
· To show that we treated you fairly; or
· To keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
If you become a Sun Source customer, you can create an account with us. You can contact your sales representative or Sun Source Customer Care representative to request a correction to or deletion of certain information you provided in connection with your account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You may request to see what information we have collected about you at any time through your sales representative or Sun Source Energy Customer Care representative.
10. Your Rights Under the CCPA.
If you are covered by the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, have the certain rights regarding your data and privacy.
(d) Disclosure of Personal Information We Collect About You
You have the right to know:
· The categories of personal information we have collected about you;
· The categories of sources from which the personal information is collected;
· Our business or commercial purpose for collecting or selling personal information;
· The categories of third parties with whom we share personal information, if any; and
· The specific pieces of personal information we have collected about you.
Please note that we are not required to:
· Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
· Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
· Provide the personal information to you more than twice in a 12-month period.
(e) Personal Information Sold or Used for a Business Purpose
In connection with any personal information, we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale [or disclosure] of your personal information. If you exercise your right to opt-out of the sale [or disclosure] of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale [or disclosure] of your personal information, visit our homepage and click on the Do Not Sell My Personal Information link here: [URL].
(f) Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
· Delete your personal information from our records; and
· Direct any service providers to delete your personal information from their records.
We will respond to your request within 45 days. In the event that an extension is needed, we will notify you of a 45 day extension. Please see the below ‘how to exercise your rights’ section for contact information to complete your request.
Please note that we may not delete your personal information if it is necessary to:
· Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
· Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
· Debug to identify and repair errors that impair existing intended functionality;
· Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
· Comply with the California Electronic Communications Privacy Act;
· Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
· Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
· Comply with an existing legal obligation; or
· Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
(g) Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
· Deny goods or services to you;
· Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
· Provide a different level or quality of goods or services to you; or
· Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information.
(h) Limit use and disclosure of sensitive personal information
We have appropriate security measures in place to secure and protect your sensitive personal information. We limit the distribution and use your sensitive personal information to processes necessary to perform our business function. If you would like to discuss the ways in which your sensitive personal information are utilized, please reach out to your Sun Source Customer Care representative. We may not accommodate the request to limit sensitive personal information that interfere with our ability to do business with you, such as information for bill payment.
11. Keeping Your Personal Information Secure.
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify
you and any applicable regulator of a suspected data security breach where we are legally required to do so.
12. How to Exercise Your Rights.
If you would like to exercise any of the aforementioned rights described in this Privacy Policy, free of charge, please:
· Complete a data subject request form available on our website at www.sunsourceusa.com;
· Call us, toll-free, at (800) 674-9750 · Email us at [email protected].
· Write us at 5580 W. Flamingo Road, Suite 101, Las Vegas, NV 89103
Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.
If you choose to contact directly via any of the above mentioned options, you will need to provide us with:
· Enough information to identify you (e.g., your full name, address and customer or matter reference number));
· Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
· A description of what right you want to exercise and the information to which your request relates.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.
13. Changes to This Privacy Notice.
This privacy notice was published on 12/15/2023 and last updated on February 1, 2024.
We may change this privacy notice from time to time–when we do, we will inform you via this site. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Services to check for updates to the Privacy Policy. Your continued use of the Services after we change the Privacy Policy means you accept those changes.
14. Third-Party Content, Links, and Plug-Ins
The Services may contain links to third parties who partner with us. If you use those links, these third parties may collect information about you. We do not control third-party links or how these third parties collect and use your personal information. If you have any questions about their privacy practices, you should view their privacy policies and/or contact those third parties
directly. The Services also may offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Services, then such third party may recognize you on the Services. Your choice to use social network plugins and provide your information to them is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.
15. Children’s Privacy.
Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of sixteen. If we learn that a child under the age of sixteen has provided personally identifiable information to the Services, we will use reasonable efforts to remove such information from our files.
16. How to Contact Us.
Please contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.
Our contact details are shown below:
| Our contact details | Our Data Protection Officer’s contact details |
| Sun Source Energy 5580 W Flamingo Rd ste 101, Las Vegas, NV 89103 | Daniel Stakleff Sun Source Energy 5580 W Flamingo Rd ste 101, Las Vegas, NV 89103 |
| [email protected] | [email protected] |
| (800) 674-9750 | (800) 674-9750 |
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).